Job Description

Summary

Positions under this announcement are being filled using a Direct Hire Authority (DHA) .


Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.



WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Open to U.S. Citizens/Nationals

Duties

WHAT IS THE TAXPAYER SERVICES DIVISION?


A description of the business units can be found at:


Vacancies will be filled in the following specialty areas:

Taxpayer Services, Submission Processing in Austin, Kansas City, and Ogden locations



These are TERM position which are one-year initial appointments that may be extended up to four (4) years, in one-year increments.



TERM appointments can be terminated at any time.



Employees may be eligible for conversion to permanent career or career-conditional appointments via internal vacancy announcements if the following are applicable:

• Employee completed two years of current continuous service under a term appointment or any combination of term appointments in the competitive service at the time of conversion. AND
• The permanent appointment may be made only to a position in the same line of work as the position for which the employee received a term appointment under competitive procedures. AND
• The employee's performance under the term appointment must be rated at the fully successful level or higher.

This announcement can be closed at any time as bureau needs dictate.


The following are the duties of this position at the full working level.

• Researches a variety of sources, analyzes, and initiates actions on tax issues obtaining applicable returns, schedules, and all required information for correction of accounts and records; verifies, analyzes and adjusts taxpayer accounts.
• Secures payment of delinquent taxes and filing of delinquent returns. Determines financial, levy source, adjustment and uncollectible information; advises taxpayers of appeal procedures.
• May serve as a technical advisor, OJT coach, classroom instructor, or reviewer, and provide technical assistance on systemic problems and inconsistencies in IRMs.
• Performs other duties as assigned.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.


All newly appointed employees to the federal service are subject to a probationary period if hired under a competitive service appointment, or a trial period if hired under an excepted service appointment. These periods are designed to evaluate an employee's performance, conduct, and alignment with agency mission and values. These periods are no longer passive transitions to permanent status but serve as formal extensions of the hiring process, requiring affirmative Supervisory certification action.

Requirements

Conditions of employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of conduct and an income tax verification. Refer to "Get Your Tax Record" at to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies .
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at: Treasury.gov/fairchanceact.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.


You must meet the following requirements by the closing date of this announcement:



GENERAL EXPERIENCE GS-04: Applicants must have one of the following to qualify at this grade level: At least twelve (12 months) of general experience. General experience - Must demonstrate progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.

OR

EDUCATION: Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school).

OR

COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience equivalent to one (1) year of general experience.



SPECIALIZED EXPERIENCE GS-05: Applicants must meet one of the following: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. Specialized experience is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of this position. This may be paid or non-paid experience. Examples of qualifying experience include experience performing a variety of miscellaneous tasks involving researching and processing financial documents, reviewing information and determining corrective action on accounts, researching for missing/unclear accounting information and reviewing financial documents submitted for completeness.

OR

EDUCATION: You may substitute education for specialized experience as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited business, secretarial or technical school, junior college, college or university.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: Have a combination of education and experience equivalent to one year of specialized experience. Post-high school education must be from an accredited business, secretarial or technical school, junior college, college or university.



SPECIALIZED EXPERIENCE GS-06: Applicants must have: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-05) in the Federal government. Specialized experience is defined as progressively responsible clerical, office, or other work that demonstrates the ability to acquire the particular competencies needed to perform the duties of this position. Examples of qualifying experience include, experience dealing with the public analyzing tax or accounting issues. Experience resolving problems, adjusting accounts, and providing information on financial issues.


For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.


A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.



FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Additional information

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (unless already completed; note: current Federal employees may be required to serve a new probationary period (Civil Service Rule 11)) during which we will evaluate your fitness and whether your continued employment advances the public interest. Upon completion of your probationary periodyour employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct
• The needs and interests of the agency
• Whether your continued employment would advance organizational goals of the agency or the Government
• Whether your continued employment would advance the efficiency of the Federal service.

• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a bargaining unit position.
• Term Not to Exceed 1year, May Be Extended up to 4 years
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Tour of Duty: Day Shift - hours are between 6AM and 6PM; Swing Shift - hours are between 2PM and 1:30AM.
• Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete.
• Obtain and use a government-issued charge card for business-related travel.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

For more information regarding Union Representation click
National Treasury Employees Union - NTEU

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

This position will be filled through the Direct Hire Authority. Under this authority, competitive rating, ranking, and veterans' preference procedures do not apply. Your application will be considered based on education, training, and quality of your experience. For more information on Direct-Hire Authority visit: OPM Direct Hire Fact Sheet.


Your application must include your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.



Referral: Applicants who meet the basic qualification requirements may be referred to a selecting official for consideration.


If you are a displaced Federal employee (eligible for the Interagency Career Transition Assistance Plan (ICTAP), you must be found "well qualified" for the position. Well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting all the competencies for this position.

Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

• Resume - Your resume MUST contain your name and dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. Please limit your resume to two-pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
  Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view Resume Tips. It is also recommended that your resume not include personal information such as age, sex, religion, race, disability, etc.

• Online Application - Questionnaire

• Education - See Education Section above

• Registration/License (If Applicable) - active, current registration/license

• Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
  
  10-point preference eligible - Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible. For more information on claiming veterans' preference view here.

• Career Transition Assistance Plan (CTAP) (If Applicable) - IRS CTAP eligibles can apply for jobs within and outside the commuting area. Treasury CTAP eligibles can apply for jobs within the commuting area. Find required documentation at: Career Transition Assistance Plan (CTAP).

• Interagency Career Transition Assistance Plan (ICTAP) (If Applicable) - If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

• High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

NOTE:

• DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.
• If you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

How to Apply

This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis. Those applicants who are applying earlier in the process will stand a much better chance of being referred for consideration in the selection process.

The announcement will have a cut-off date of 11/9/2025 for initial applicant consideration. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) by 11/9/2025. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies. Eligible applicants who apply by the initial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cut-off date may be considered.

To preview the Application Questionnaire, please click the following link:

• To begin the application process, click the "Apply Online" button.
• You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
• To complete , you must click the "Submit Application" button prior to 11:59 PM (ET) on 12/03/2025 and/or cut-off dates in this announcement.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (Welcome | Login.gov). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.


To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: Welcome | Login.gov . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:


Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.

Agency contact information

IRS Kansas City External

Email

KCJobs@irs.gov

Address

TS SC - Submission Processing
1111 Constitution Ave NW
Washington, DC 20224
US

Next steps

To review reasonable accommodation policies and procedures please visit We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.


Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.

Overview

Accepting applications

Open & closing dates

11/03/2025 to 12/03/2025

Salary

$36,049 to - $60,087 per year

Pay scale & grade

GS 4 - 6

Locations

(MO1937) 333 W Pershing Rd

Kansas City, MO

230 vacancies

(TX2038) 3651 S IH-35

Austin, TX

280 vacancies

(UT0036) 1160 W 1200 S

Ogden, UT

190 vacancies

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Term - One-year initial appointment may be extended up to four years.

Work schedule

Full-time

Service

Competitive

Promotion potential

6

Job family (Series)

• 0592 Tax Examining

Supervisory status

No

Security clearance

Not Required

Drug test

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

Yes

Announcement number

26-12820765K-TSD-0592-4T6

Control number

849309900

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Work at office, Local area, Remote work, Relocation, Trial period, Day shift, Afternoon shift,

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